FAQ

 

QUESTION: I want to contact you to inquire about your products, how can I reach you?

ANSWER: No problem! You can contact us at info@holry.shop and we will answer all your questions there.

QUESTION: I received a damaged item, can I still return it?

ANSWER: Yes, you may! We offer a 7-day policy for returns, refunds, and exchanges. Simply contact us before the 7 days are over, and we will sort things out for you.

QUESTION: The item I want is out of stock. Will you be restocking it any time soon?

ANSWER: Items will be restocked every now and then. However, some items may be exclusive and will not be restocked. You may follow our newsletter or contact us at info@holry.shop to be updated on the items you want.

QUESTION: Will I still be able to cancel or change my order if I change my mind about it?

ANSWER: If your order hasn’t been processed yet, it will be possible to change or cancel your order. However, once your order has been processed, you will no longer be able to change or cancel your order.

QUESTION: It’s already past the estimated delivery date and my order isn’t here, what do I do?

ANSWER: You may contact our customer service at info@holry.shop, and we will be more than happy to give you updates on your order and an estimated delivery time.

QUESTION: Do you ship to anywhere in the world?

ANSWER: Yes, we ship internationally at no extra cost, taking from 7 to 28 days to ship items to your doorstep.

QUESTION: How can I pay?

ANSWER: We accept payments from Shop Pay, G Pay, and PayPal.

QUESTION: Will I be able to track my order?

ANSWER: Yes! We have an order tracker on our website that you can use to track all your orders and their estimated delivery dates.

QUESTION: Can I have products shipped to another address as a gift?

ANSWER: Yes, you can! Simply enter the address of the recipient and pay for the item online, and we will handle the rest.

QUESTION: Do you have any physical stores?

ANSWER: No, we at Holry Shop handle our deals online to give customers the convenience of shopping from the comfort of their home.

QUESTION: What should I do if I’m not home to receive the item when it arrives?

ANSWER: You may authorize someone else to receive the item for you, preferably a family member or a friend.

QUESTION: Can I place reservations on items>

ANSWER: No, as an online dealership, we deal with customers on a first come, first serve basis. You will be able to order any item you wish so long as we have it in stock.

QUESTION: I emailed your customer service but I haven’t received an answer yet.

ANSWER: Please allow up to 24 hours for our reply, we will make sure that you have the best experience in shopping with us.

QUESTION: Some items are missing from my order, what do I do?

ANSWER: Some items may be shipped in different packages and may arrive on different days. Please contact us at info@holry.shop for updates on your package.

QUESTION: Are your products of good quality?

ANSWER: Yes! We ensure that every customer can have the best items possible. We also have a rating system that will help you and other shoppers to choose the item that you need.

QUESTION: Where is my order? Will I be able to track it?

ANSWER: Yes, just visit our tracking page or contact us at info@holry.shop and we will be happy to provide you with updates and information on your estimated delivery date.

QUESTION: Will there be any duties or taxes to the shipping fee?

ANSWER: There will not be any additional fees added to your item. However, in the event that this happens, Holry Shop is not responsible for any duties or taxes added to your order in the destination country as this is the responsibility of the customer.

QUESTION: Will there be more items available in the future?

ANSWER: Yes, we will continue to update our catalog as items go out of stuck and as new items arrive for sale.

QUESTION: Will there be a penalty for returning an item?

ANSWER: You will be responsible for the shipping costs of returning an item. If you receive a refund, the shipping costs will be deducted from your refund.

QUESTION: Will I be able to use gift credit to shop for items?

ANSWER: Yes you may! Alongside Shop Pay, G Cash and PayPal, you may use gift credit to shop for items on our website.

QUESTION: How soon will my order ship after I place my order?

ANSWER: Orders will usually ship within 2-4 business days. This may take longer during exceptionally busy periods.

QUESTION: Why was my card rejected upon placing my order?

ANSWER: You card may have insufficient funds, or you may be suffering from technical difficulties. Please also check that you have entered the right information.

QUESTION: Can I make changes to my order after it’s been placed?

ANSWER: You cannot make changes to the order once it has been placed. However, you may cancel the order and make your desired changes afterwards.

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